Every company named on ScamWatchdog is notified and given 14 days to submit an official response. Their reply is published directly alongside the community report unedited and clearly labelled. This keeps us fair, legally defensible, and credible.
AGL switched me to a higher tariff without my consent. My bill went up $180 per month. I have a call recording as proof.
We reviewed this account and the call recording. We acknowledge the plan change was not adequately explained and did not meet our consent standards. We have reversed the plan change and applied a $360 credit. We apologise.
Refused a statutory warranty claim on a $2,400 fridge that failed after 14 months. Manager said warranty was 12 months. Australian Consumer Law provides remedies well beyond that for major appliances.
Harvey Norman has been notified. They have until July 3, 2026 to respond. If no reply is received, a Did Not Respond label will be permanently added.
Optus charged me $340 in international roaming I did not activate. I was in Sydney the entire time and have location data to prove it.
Our records indicate the roaming charges were generated by a device associated with this account. We have offered to investigate further if the customer contacts our Billing Resolution Team directly. We stand by the validity of these charges pending further evidence.